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Warranty & Return & Refund Policy
Deoboards offers 6 months warranty for our customers, starts from the day the goods is delivered to customers. Long periods of unused is also count in six-month warranty.
All defects caused by the electric skateboard itself, like the motor does not work, the ESC cannot be matched with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.
Include:
(1) Motor
(2) ESC
(3) Battery
(4) Remote Controller
(5) Charger
Please kindly be reminded, your pictures or test videos are a must for us to arrange accessory replacement under warranty.
The following are not covered by the warranty:
1. Pu wheels, pu sleeves, decks, belts and grip tape. (Except just delivered within 7 days)
2. Damages caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.
3. Water damage
Deoboards electric skateboard can prevent sputtering water and dust under normal conditions, so if you drive on a wet road your board should not damaged by water. But if you skate over puddles or even submerge your board in the water, there is a high posibility that water will get to electric parts and cause damage.
4. Resold skateboards. warranty is only available to the original purchaser.
5. Warranty does not include resending a new electric skateboard, we only provide a replacement for broken parts.
RETURNS
Consumer-Initiated Returns/Redelivery: If a return or redelivery arises due to the consumer's actions or decisions, the consumer will cover the shipping fee. The exact fee will be determined by the chosen express company.
Deoboards Errors: Should you receive damaged or incorrect goods attributable to our errors, Deoboards will bear the shipping costs associated with rectifying the issue.
REFUND
1. Generally, you can cancel your order and get a refund only when the products are not shipped yet.
2. You need to cancel your order and email info@deoboards.com, and we will refund you very fast. Item can't be cancelled if it is shipped.
3. You will receive the full refund within 7 business days after we cancel your order.
Customer Support
You can contact info@deoboards.com . We guarantee a response to all queries within 24 hours on working days. Inquiries made over the weekend will be addressed by the subsequent working day.
Once your request is confirmed, expect replacement parts to be shipped within 3-8 days.
Shipping
Sea shipping
Western United States (post code 8-9), free delivery, arrivals 28-30 business days.
Central United States (post code 5-7), free delivery, arrivals 30-35 business days.
Eastern United States (post code 0-4), free delivery, arrivals 35-40 business days.
Canada, arrivals 40-50 business days.
Specifications
- Ages: adults
- Motor: belt drive
- Max speed: street wheels & off road wheels: first setting:9.3mph / second setting:, 15.5mph / third setting: 24.9mph / fourth setting: more explosive but still 24.9mph
- Max range: street wheels:18.6-21.8miles off road wheels:12.4-15.5miles
- Max weight: 264.5lbs
- Charge time:5-6 hours
- Uphill:25-35°°
- Waterproof rating: IP54
- Net weight: 21.8lbs
- product size: 42*12*6inches
What's in the box
1 electric skateboard
1 remote & usb cable
1 charger1 T tool
1 user manual
This perfect companion is made for riders who crave both urban speed and off-road adventures – the all-new Off-Road Hybrid Electric Skateboard!
Equipped with both PU wheels and all-terrain wheels, you have the flexibility to choose the appropriate wheel type based on your road conditions, This adaptability is one of the key reasons for its immense popularity among riders.
The deck of the board features an added layer of bamboo, providing exceptional elasticity and reducing vibrations. Experience a smooth and comfortable ride, as the bamboo layer absorbs shocks and minimizes the impact of uneven terrains.
Additionally, the wheels are airless, eliminating the need for inflation and preventing the risk of punctures. Ride worry-free and focus on enjoying your journey.
It is the ultimate choice for riders seeking a versatile and thrilling ride.
With its interchangeable wheels, bamboo-enhanced deck for reduced vibrations, and hassle-free airless tires, it offers an unmatched riding experience.
Get ready to explore the city and conquer the off-road trails like never before with this remarkable skateboard.
The speed and range of this model are based on the test results of a 154lbs rider on a flat road, thus the actual speed and range will vary slightly due to road conditions and rider’s weight.