How long does it take to ship?
Your package will be shipped out in 3-5 business days once your order was placed.
You will get your tracking number by email in 1-2 days once your order was shipped.
Thanks so much for your understanding.
How long will I get the order ?
Standard Shipping ( ship by sea or railway ):
United states: 25-35 days .
Europe: 35-55 days .
Fast Shipping ( ship by air ) :
United states: 7-17 business days.
Europe: 20-30 business days .
Canada: 14-23 business days .
Others :
Australia: 10-17 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days.
East Malaysia: 7-10 days.
Vietnam: 7-10 days.
When will i get my tracking number?
You will get your tracking number by email in 1-2 days once your order was shipped.
Why does my tracking number have no update?
We create your tracking label after your package has left our factory.
Standard shipping option
We will ship your package out in 3-5 business days once your order was placed, and you will receive an email with the tracking number when we get a tracking number from our shipping agent, normally it will take 2-4 days.
The tracking information on the website will not be updated until the parcel arrives in your country customs, you will be able to track it once your package is picked up by UPS/FedEx.
Fast shipping option
if your order was placed with fast shipping option, you will receive the tracking number for your order very soon, it will take 1-2 days, and you will be able to track it all the way to you.
This method of shipping is the best option we have to keep prices low for you and shipping times reasonable.
How can I check the shipping status/track my order?
The tracking number will update only when it arrive to your destination country and finish customs clear and then it will be given to your local UPS or FedEx. Then it will update. Before it’s given to UPS or FedEx. It won’t update. No worries.
Track here :
Sea shipping by https://www.17track.net/zh-cn
Railway shipping by http://39.108.254.53:8080/kdguiji/zhu
Air shipping by http://www.ups.com or http://www.fedex.com
Are there any import tax ?
No tax will be charged for US and EU if your order is with completed board.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea).
If you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.
If you live in New Zealand,maybe we will ship your board in 2 packages due to the custom rules.we will ship your board without battery and remote in a package, and then we ship your battery and remote in another package,so you will get 2 packages and then get a complete board.