You will get your tracking number by email in 1-2 days once your order was shipped.

We create your tracking label after your package has left our factory.

Standard shipping option

We will ship your package out in 3-5 business days once your order was placed, and you will receive an email with the tracking number when we get a tracking number from our shipping agent, normally it will take 2-4 days.

The tracking information on the website will not be updated until the parcel arrives in your country customs, you will be able to track it once your package is picked up by UPS/FedEx.

Fast shipping option 

if your order was placed with fast shipping option, you will receive the tracking number for your order very soon, it will take 1-2 days, and you will be able to track it all the way to you.

This method of shipping is the best option we have to keep prices low for you and shipping times reasonable.

The tracking number will update only when it arrive to your destination country and finish customs clear and then it will be given to your local UPS or FedEx. Then it will update. Before it’s given to UPS or FedEx. It won’t update. No worries.

Track here :

Sea shipping by https://www.17track.net/zh-cn

Railway shipping by http://39.108.254.53:8080/kdguiji/zhu

Air shipping by http://www.ups.com  or  http://www.fedex.com

No tax will be charged for US and EU if your order is with completed board.

(tax will by charged for customers in NZ/Norway/Switzerland/South Korea).

If you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.

If you live in New Zealand,maybe we will ship your board in 2 packages due to the custom rules.we will ship your board without battery and remote in a package, and then we ship your battery and remote in another package,so you will get 2 packages and then get a complete board.

Your warranty period is 6 months from the date you purchase. 

See more your warranty terms & conditions here

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Yes , welcome your any question we will reply you within 2 workdays , thank you .

Yes, you could to do that, but not required. Because the battery is not fully charged before leaving the factory (to protect the battery during Long-distance shipping).

Yes, it needs to be charged frequently during periods of non-use.

The board is not waterproof. and the water-resistant may reduce after you use it for a long time. the water may damage the board. so we recommend that you ride around water and stay away from wet or icy surfaces, And riding on wet and icy surfaces is extremely dangerous, as you will easily lose control of the powerful board.

It’s easy. 

1: Turn off the board and remote. 

2: long press the power button of the board and the remote at the same time for more than 5 seconds. 

3: When the remote vibrates. It shows it’s paired. 

For more , you can check out our video : https://www.youtube.com/watch?v=fMM3YDl4Lsw 

Please no worry , Please contact our after sale service and they will help you out. You can send some videos or pictures to show the problem to this email：hebe@deoboards.com  or  wenjie@deoboards.com .

If the board can't be charged, then you need to check it out step by step.

1. Is the charger light turns green when only plugging into the wall (not connect to the board)

2. Does the indicator show the “in” charging symbol while the plug charger in?

3. Open the battery case and check all wires connection, if any wire loosened or fallen.

4. if there is nothing wrong after you did the above steps, then you need to charge the battery directly by using the charging port adaptor, please email us for more support : hebe@deoboards.com or wenjie@deoboards.com

(If the charger light is red, means it is charging normally.)

Although the boards were designed to be low maintenance, ensuring that your components are operating properly on a regular basis will ensure maximum range and help prevent premature component wear.

It is recommended to routinely check that your bolts and nuts are tight, bearings are clean and rolling freely, and your belt has proper tension. In addition, rotating the wheels regularly can prevent uneven wear. 

Check out how to change battery here : https://youtu.be/m5Pu6wwbtfc