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Warranty & Return & Refund Policy
Deoboards offers 6 months warranty for our customers, starts from the day the goods is delivered to customers. Long periods of unused is also count in six-month warranty.
All defects caused by the electric skateboard itself, like the motor does not work, the ESC cannot be matched with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.
Include:
(1) Motor
(2) ESC
(3) Battery
(4) Remote Controller
(5) Charger
Please kindly be reminded, your pictures or test videos are a must for us to arrange accessory replacement under warranty.
The following are not covered by the warranty:
1. Pu wheels, pu sleeves, decks, belts and grip tape. (Except just delivered within 7 days)
2. Damages caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.
3. Water damage
Deoboards electric skateboard can prevent sputtering water and dust under normal conditions, so if you drive on a wet road your board should not damaged by water. But if you skate over puddles or even submerge your board in the water, there is a high posibility that water will get to electric parts and cause damage.
4. Resold skateboards. warranty is only available to the original purchaser.
5. Warranty does not include resending a new electric skateboard, we only provide a replacement for broken parts.
RETURNS
Consumer-Initiated Returns/Redelivery: If a return or redelivery arises due to the consumer's actions or decisions, the consumer will cover the shipping fee. The exact fee will be determined by the chosen express company.
Deoboards Errors: Should you receive damaged or incorrect goods attributable to our errors, Deoboards will bear the shipping costs associated with rectifying the issue.
REFUNDS
1. Generally, you can cancel your order and get a refund only when the products are not shipped yet.
2. You need to cancel your order and email info@deoboards.com, and we will refund you very fast. Item can't be cancelled if it is shipped.
3. You will receive the full refund within 7 business days after we cancel your order.
Customer Support
You can contact info@deoboards.com . We guarantee a response to all queries within 24 hours on working days. Inquiries made over the weekend will be addressed by the subsequent working day.
Once your request is confirmed, expect replacement parts to be shipped within 3-8 days.
Free Shipping
Sea shipping
Western United States (post code 8-9), free delivery, arrivals 28-30 business days.
central United States (post code 5-7), free delivery, arrivals 30-35 business days.
Eastern United States (post code 0-4), free delivery, arrivals 35-40 business days.
Canada,free delivery,arrivals 40-50 business days.
Specifications
- Motor: dual motors
- Max speed: first setting:6.2mph / second setting:9.3mph / third setting: 13.7mph / fourth setting: more explosive but still 13.7mph
- Max range: 6.2-7.5miles
- Max weight: 220lbs
- Charge time:1.5-2.5 hours
- Uphill:15°
- Waterproof rating: IP54
- Net weight: 11.7lbs
- product size:35*8*4inches
- The speed and range of this model are based on the test results of a 154lbs rider on a flat road, thus the actual speed and range will vary slightly due to road conditions and rider’s weight.
What's in the box
1 electric skateboard
1 remote & usb cable
1 charger
1 T tool
1 user manual
Adjustable speed
Equipped with dual motors , offer three speed options, ranging from a steady 6.2mph to a thrilling 13.7mph. With an additional burst mode seeking an extra surge of power.
Built-in handle
Crafted from high-quality maple wood, this skateboard offers both durability and style. With its spacious 35*8.3-inch deck size, it provides ample foot space for comfortable riding.
Built-in handle allowing you conveniently carry your electric skateboard with ease .
Safe lithium battery
With a range of 6.2-7.5 miles, young riders can explore their surroundings with confidence and excitement.